- – We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
- – Payment must be made within 3 days of order, to make sure you can receive our high quality watch as soon as possible.
- – If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
- – Custom/Import Taxes: Buyers are responsible for paying the duties, taxes or VAT (if any) in their country. The amount you paid excludes any custom tax. We usually declare as “watch(Gift)” when shipping to try to help you minimize any potential import taxes/VAT/GST. But we can’t gurantee no tax charges, as it depend on your country’s policy.
- – WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
- – Items will be shipped as the payment being received.(Excluding Weekends and Public Holidays)
- – We ship worldwide by Shopwe Shipping and other logistics providers Shipping Parcel depending on the off season and high season of the post offices. From now on, we use Shopweb platform shipping method: shopweb Shipping. Shopweb Shipping deliver packages from china to the rest of the world, and we do this in cooperation with big logistics providers such as Singapore Post, OMNIVA-Estonia Post, Correos, Posti Finland, SPSR, DHL and others.
- – What’s Shopweb Shipping ?
- – It normally takes 7-45 working days to worldwide depends on the your destination. Estimated Delivery Time Approx:
- 1.Russian Federation, Belarus: 8-25 business days.
- 2.United Kingdom: 15-29 business days.
- 3.Spain: 10-25 business days.
- 4.Brazil: 20-40 business days.
- 5.United States: 7-20 business days.
- 6.Ireland, Australia: 18-25 business days.
- 7.Other countries: not more than 10-45 business days.
- – Full refund if parcel not received or returned.
- – We are the official authorized seller of HPOLW brand on Shopweb. We are specialized in watches for many years. We focus on the manufacturing process. Every part of every watch is meticulous and durable. We are committed to provide high quality watches and the best service to all of our customers. We provide 12-month International Guarantee service for all of our watches.
- – Please contact our customer services executive before the item return.
- – The defective item could be returned within the warranty period AND with the original package.
- – Return items must not be used.
- – Buyer is responsible for all return shipping charges.
- – We will test fully and pack carefully, and send with tracking number.
- – All items are brand new and passed the quality check.
- – All are packed in a good condition before item dispatch.
- – 12 months Factory Warranty for the defective items. (excluding items damaged and/or misused after receipt)
- – 100% guarantee new goods and well condition when it’s shipped out.
- – If the item is defective when you receive, please contact us by email and briefly describe the damages together with pictures or vedio, Please respond within 2 days after you receive if any damages. But we won’t accept return of any items for damages after use or damaged factitiously.
- – Please allow little color difference due to different camera or light environment. We will proceed your notice within 2 work days after receive. Refund are made only if the replacement are not available.
- – If you have any questions, please kindly contact us via shopweb message.
- – Your Satisfaction is our only pursuit, your feedback is extremely important to us. Please kindly leave us 5 stars positive feedback.
- – If you are dissatisfied with your purchase, please contact us immediately instead of raising dispute or leave any negative feedback. We will try our best to solve the problem and let you have a happy shopping mood here. Thank you!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse Pakistan will be shipped by Courier services depending on the weight and size of the product. Packages shipped from our Pakistan warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopweb | Project of Softwebs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://shopweb.com.pk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!