1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. To make every customer receive his/her item satisfactorily, avoiding any unnecessary loss, we appreciate that you write correct and detailed address for safe and quick delivery.
3. Please choose a shipping method when you place an order. The shipping fee, if it is not covered by us, will be included in the total payment.
4. The item will be dispatched by the selected shipping method as soon as we finish checking the product for good quality. Please be patient with it.
5. The delivery time of all the international shipments especially during the public holidays may vary, and it is largely depended on the carrier. So we can not guarantee it. However, despite that, we will do our best to send the item at the earliest time.
6. If you have not received your item within 30 days after payment, please feel free to contact us. We will track it timely and get it to you as soon as possible with a reply. The customers’ satisfaction is our first goal.
7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery. And we will inform you soon if no stock at any warehouse.
About Sizes and Colors
1. As illustrated above, the size we are using is Asian size, two sizes smaller than that of America and Europe. Please refer to the detailed size information for choosing the right size. If you need help for deciding you proper size, please do not feel hesitated to contact us.
2. Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. Please kindly understand it. However, if you believe the item received is of wrong color, please contact us firstly to see whether a return or refund is possible.
1. Please ensure that the item to be returned needs to be in perfect condition, and original packaging.
2. If your item has quality issue, or is mistakenly sent by us, you can ask for return within 15 days from the date you receive the item, by sending us photos of it for our reference. The shipping fee, in this case, will be covered by us. However, if the item is wrong in size or color because of the customer’s mistake; or does not meet the customer’s imagination, the shipping fee will be covered by the customer instead of us.
3. You need to provide us with the shipping tracking number, specific reason for the return, and the po#.
We maintain high standards of excellence and strive for 100% customer satisfaction. Please give us five-starfeedback, because it is of extreme importance to us, and constantly encourages us to provide better service in the long run. However, if you are going to give us any neutral or negative feedback, please contact us beforehand, as we firmly believe any problem concerning the item can be well solved through active and sincere communications and endeavored action for achieving your final satisfaction.
1. All messages from the customer will be replied within one business day. If you have not receive any reply within the given time, you can re-send it and we are ready for rely at our utmost.
2. The selling is diversified in our store. We do not only provide retailing, but also wholesale and customizing. The more you buy, the more discount you will enjoy.
3. We keep every customer’s contact information confidential, and will never tell that to a third party.
4. We have our own factory, which supports us to have business cooperation with interested parties. Please feel free to contact us for detailed information.