1.Q:If I haven’t received the goods, what can I do? Open dispute?
A:Please kindly contact us if haven’t received in 60 days, we will help you to track, or you also can click the link to check it, if confirmed lost, we will offer full refund or resend, and please don’t open dispute, it can’t help us to solve it, don’t leave bad feedback, post is out of our control. Thank you.
2.Q:I didn’t received the item, why the purchase is finished?
A:Don’t worry, my friend, If the time is exceeded, the system will automatically confirm receipt, if you haven’t receive it, you need contact us, we will extend the delivery. On the other hand, the item will has been in operation, even though the system will automatically confirm receipt, you still don’t have to worry about.
3.Q:How long delivery? how long could I receive it?
A:We will ship the item to you within 3 days without holiday. But I’m not sure when you’ll receive it, normally 15-40 days. if you haven’t receive it beyond 60 days, please contact us.
4.Q:I am a reseller, I would like to buy many pieces of your item, what’s the wholesale price?
A: Hi, thanks for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks!
- We Ship to Worldwide (Except some countries and APO/FPO).
- We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
- Orders processed timely after the payment verification.
- We will send the package from China via Shopweb Standard Shipping.
- Delivery time depends on Shipping Carrier, Customs and Post Dispatch of destination and other factors.Most packages could be received in 20 business days (4 weeks).
Warranty / Retures Policy
- We accept Email requests for returns within 7 working days of receiving your order. If the item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement.
- If you are not satisfied when you receive the item, please return it within 7 days for a replacement or money back. Please contact us for a return guide before you return it.
- All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID.
- If the item is defective in 3 months, We will send you a replacement without extra charge, or offer refund after we receive the defective item
- You agree to all of the above-listed policies upon ordering on Shopweb!
- Please Message us from 9:00am. to 18:00pm. (GMT+8) of Monday to Saturday.
- If you have any questions, please message us and give us a chance to assist you. All messages will be answered within 1 business day (except Public holidays in China). If you do not receive our reply, please kindly re-sent your message and we will reply to you as soon as possible.
- We apologize for the late reply during holidays .
We are not responsible for any custom duty or import tax.
- The price of item does not include any customs duty and import taxes, buyers are responsible for customs duties.
- We understand that you are worried about any possible extra cost for the items, so we send it as “gift”.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse Pakistan will be shipped by Courier services depending on the weight and size of the product. Packages shipped from our Pakistan warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopweb | Project of Softwebs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://shopweb.com.pk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!